STEP 1 — Connect the USB cable
Before connecting the LaCie device, confirm the USB port on your computer. Your LaCie device is shipped with two cables (see LED Indicator and Cables):
- USB-C–to–USB-C: use this cable if your computer has a USB-C port.
- USB-C–to–USB 3.0/2.0 Type A: use this cable if your computer does not have USB-C port.
- Connect the cable to the USB-C port on the back of the LaCie Porsche Design Mobile hard drive.
- Connect the other end of the cable to your computer.
- The image below shows a connection to a computer with a USB-C port.
- The image below shows a connection to a computer with a USB 3.0/2.0 Type A port.
The drive partition LaCie Setup mounts on your desktop (Mac) or in Computer (Windows).
Note: If the drive does not mount on your computer, see troubleshooting topics in the Frequently asked questions section to help resolve common issues.
STEP 2 — LaCie Setup Assistant
LaCie Setup Assistant must be launched before using your drive. It will allow you to:
- Easily format the hard drive according to your needs.
- Copy the user manual to the hard drive.
- Install software for added features.
- Register your LaCie device.
Important info: If you do not launch LaCie Setup Assistant or if you quit it after the formatting has begun, your drive will not be ready to use and will require manual formatting. Additionally, the user manual and utilities will not be available and must be downloaded from the LaCie customer support.
Open the LACIE SETUP volume on your desktop and then double click LaCie Setup.
Launch LaCie Setup Assistant — Windows
AutoPlay: Windows AutoPlay may detect your LaCie hard drive as soon as it is connected to your computer. If the AutoPlay window appears, choose Open folder to view files using Windows Explorer and double-click LaCie Setup.
Manual access: open the LACIE SETUP volume in Computer and double-click LaCie Setup.
LaCie Setup Assistant steps
Follow the steps below to format your LaCie device for your operating system. LaCie Setup Assistant guides you through formatting and registering your hard drive as well as installing LaCie software utilities.
You can also use your system’s native disk utility program to format or partition your LaCie drive. If you use the disk utility, you can download software utilities and the user manual from LaCie customer support.
Important info for Mac users: You may be prompted to enter your computer password to continue with LaCie Setup Assistant.
Important info for Windows users: While running LaCie Setup Assistant, generic pop-up windows may ask if you wish to change your computer’s settings. This is a normal request when formatting a disk or installing certain software, such as Genie Timeline. To successfully complete LaCie Setup Assistant, LaCie recommends that you agree to change the settings.
- Select your language.
- Read the license agreement before choosing Next. Selecting Next confirms that you accept the license agreement.
- Use the slider to partition your LaCie hard drive. There are two options for partitions:
- LaCie Share: formatted as FAT32 for compatibility with Windows and Mac.
- LaCie: formatted for your operating system, NTFS for Windows or HFS+ for Mac.
Move the slider to the left to reduce the size of the LaCie Share partition. If you do not want the LaCie Share volume, move the slider all the way to the left.
- A prompt alerts you that the disk will be formatted. Select Yes to continue. LaCie Setup Assistant formats the hard drive.
- Register your LaCie device.
- Choose the software utilities that you want to install. Certain software utilities may begin to install before LaCie Setup Assistant has finished. Follow the software utility installer before completing LaCie Setup Assistant. If you do not install software utilities during this step, you can return to LaCie Setup Assistant at any time.
- LaCie Setup Assistant provides a summary of the installation. Choose Finish to close the program.
To install software utilities after the initial installation, you can run LaCie Setup Assistant again. Since the format is complete you are only prompted to choose software utilities. LaCie Setup Assistant is available on:
- LaCie Share: if you created two partitions
- LaCie: if you created one partition
Problem: The drive icon doesn’t appear in Computer.
Q: Is the drive listed in Device Manager?A: All drives appear in at least one place in Device Manager.
- Windows 7 and 10: Click Start and right click on the Computer to select Device Manager.
- Windows 8: In the modern interface, type Device Manager and then click it.
Look in the Disk Drives section and, if necessary, click the plus sign to view the full list of devices. If you’re uncertain that your drive is listed, unplug it and then reconnect it. The entry that changes is your LaCie drive.
Q: Is your drive listed next to an unusual icon?A: Windows Device Manager usually provides information about failures with peripherals. While the Device Manager can assist with troubleshooting most problems, it may not display the exact cause or provide a precise solution.
An unusual icon next to the hard drive can reveal a problem. For example, instead of the normal icon based on the type of device, it is instead an exclamation point, question mark or an X. Right click this icon and then choose Properties. The General tab provides a potential reason why the device is not working as expected.
Problem: The drive icon does not appear on my desktop.
Q: Is your Finder configured to hide hard drives on the desktop?A: Go to Finder and then check Preferences > General tab > Show these items on the desktop. Confirm that Hard Disks is selected.
Q: Is your drive mounting in the operating system?A: Open Disk Utility at Go > Utilities > Disk Utility. If the drive is listed in the left-hand column, check your Finder preferences to see why it is not displayed on the desktop (review the question above).
Q: Does your computer’s configuration meet the minimum system requirements for use with this drive?A: Refer to the product packaging for the list of supported operating systems.
Q: Did you follow the correct installation steps for your operating system?A: Review the installation steps in Getting Connected.
Problem: My file transfers are too slow.
Q: Are both ends of the USB cable firmly attached?A: Review troubleshooting tips for cable connections below:
- Check both ends of the USB cable and make sure that they are fully seated in their respective ports.
- Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.
- Try a different USB cable.
- If the drive is still not recognized, restart your computer and try again.
Q: Are there other USB devices connected to the same port or hub?A: Disconnect other USB devices and see if the drive’s performance improves.
Q: Is the drive connected to a USB 2.0 port on your computer or hub?A: If your drive is connected to a USB 2.0 port or hub, the inferior performance is normal. A USB-C device can only operate at USB-C performance levels when it is connected directly to a USB-C port or Type-A USB 3.0 port. Otherwise, the USB-C device operates at the slower USB transfer rates.
Q: Does your computer or operating system support USB-C or USB 3.0?A: Confirm that your computer and operating system support USB 3.0.
Q: Is your computer’s internal hard drive limiting transfer speeds?A: A computer with a low-performance internal hard drive can limit transfer speeds for external hard drives.
Problem: I’m receiving file transfer error messages.
Q: Did you get an «Error -50» message while copying to a FAT32 volume?A: When copying files or folders from a computer to a FAT 32 volume, certain characters in the names cannot be copied. These characters include, but are not limited to: ? / \ :
Check your files and folders to ensure that these characters are not in the names.
If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting the drive to NTFS (Windows users) or HFS+ (Mac users). See Optional Formatting and Partitioning.
Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode?A: Ignore this message since the drive remounts on the desktop despite the pop-up. LaCie drives conserve power by spinning down when you set your computer to sleep mode. When the computer awakes from sleep mode, the drive may not have enough time to spin up, causing the pop-up to appear.
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